The Improving Quality in Liver Service (IQILS) is an accreditation programme designed to support liver services to improve quality of care and provide assurance to patients, referrers and commissioners about the service provided. Run by the Royal College of Physicians, the programme evaluates the service against a set of standards, developed with multi-professional input. The IQILS accreditation process involves self and external peer assessment to evaluate the service against a set of standards, to promote a culture of continuous quality improvement. The programme is based on the work of the LiverQuest project led by the Royal College of Physicians and supported by the British Society of Gastroenterology and British Association of the study of liver.
Why does IQILS matter?
Accreditation has played in important role in driving change in many areas of healthcare, including in mental health and diagnostics. Our aim is for the IQILS accreditation programme to promote similar improvement in liver services. The Care Quality Commission’s (CQC) chief inspector of hospitals has acknowledged that accreditation has a key part to play in hospital inspections and recognises the value of such programmes as information sources.
Recent evidence and the RCP’s experience in accreditation shows that participating:
- improves service delivery and quality of care for patients
- reduces variation in clinical services
- helps teams highlight and share good practice as well as where to focus their improvement efforts
- increases satisfaction with working conditions, leadership and accountability
- embeds quality improvement in everyday practice and supports teams to work collaboratively.
“We wanted to engage in a process where we evaluate our services, document how we are doing and [create] strategies to improve this. IQILS seems a perfect way to do this.” – Dr Ankur Srivastava, North Bristol Trust